Refund & Cancellation Policy

Last updated: 21 September 2026

Our product is a personalized digital gift page. It is made specially for you after you order, and it is delivered online as a private link. Because of this, please read our policy below.

1. No refunds on delivered products

As this is a digital product, we do not offer refunds or returns once your gift page has been delivered to you. We cannot take back a digital product after it has been created and shared.

2. Full refund if we cannot deliver

If we are unable to deliver your gift page for any reason on our side, we will refund your payment in full. Please write to support@thetohfastore.com with your order number and we will take care of it.

3. Cancellation

You can ask us to cancel your order before we start creating your gift page by emailing support@thetohfastore.com as soon as possible. If work on your gift page has not started, we will cancel the order and refund you in full. Once the page has been created, the order cannot be cancelled.

4. Mistakes and changes

If you notice a mistake in your gift page (for example a spelling error), please write to us. We will do our best to help you fix it.

5. How refunds are paid

Approved refunds are sent to the same payment method you used, within 5 to 7 working days. Your bank or payment provider may take a little extra time to show the money.

6. Contact us

For any help with your order, email us at support@thetohfastore.com.